Store FAQs

How can I contact your Customer Services team?

• Email us at store@canon-me.com

Our Customer Service department is open Sun-Thu 09:00 – 18:00.

We will do our best to respond within one business day.

How much does UAE delivery cost and how long does it take?

We offer free standard delivery for all orders of AED 150 and more. Orders are delivered between 3-5 working days.

More details of our delivery service

How can I track my order?

You can sign in to your Canon account to track your order. However, if you do not have an account, please contact our Customer Services team

More details of our delivery and tracking services

Do you offer international delivery?

No, we currently deliver to UAE addresses only.

I have not received my item/s, can I check the status of my order?

As an account holder you can check your order status simply by signing in to your account. Alternatively, please contact our Customer Services team

How do I place an order?

If you have any difficulties placing an order please contact our Customer Services team.

Do you deliver to multiple addresses?

No, at present we can only deliver all items within in your order to one delivery address of your choice. If you require items to be delivered to multiple addresses you will need to order the item/s separately and select or enter the relevant address at the checkout. If you have an account with us you can save your delivery addresses so it’s quick and easy to select them when you place an order.

More details of our delivery service

Can I claim back VAT on my purchase?

For the avoidance of doubt, our Online Store is dedicated to consumers. If you are a business, please, mind that we do not issue VAT invoices to our customers buying through our Online B2C Store, therefore, as a business, you will not be able to claim the VAT back.

What is your returns and refund policy?

If you have changed your mind and would like to return your product, you can do so for free within 14 days of the date of receipt of your order and receive a full refund*. The 14 day return period starts from the day after the last product arrives.

*See our returns and refunds service page for more information

How do I return items bought on uaestore.canon-me.com?

Email our customer services team at store@canon-me.com with the following details: your name, order number, your contact number and details of the product you will be returning, as well as its serial number.

Upon receipt of your email, we will send you a returns form and label.

*See our returns and refunds service page for more information

Can I cancel an online order?

You can cancel your order but only prior to dispatch of the item/s. Please contact our Customer Service team to see whether your order can be cancelled.


If you decide to cancel after your item has been dispatched please wait until your items have been delivered. You can then return the item/s to us for free and receive a full refund* within 14 days of the date of receipt of your complete order. If you decide to add to your order after you have received our email confirming dispatch of your items, you will need to place another order.

*Full terms of sale

More details of our returns service

What is pre-order?

Pre-order allows you to purchase a product before it’s available. By pre-ordering the product you purchase it and ensure that you’re amongst the first to receive the product after its sales start date has passed. The sales start date shown under the order button indicates the approximate date on which you should be receiving your pre-ordered product.

More FAQs on pre-order

What payment options do you accept?

We accept a range of debit and credit cards (VISA and Mastercard).

We encrypt your payment card details using industry standard SSL technology to ensure they are kept completely safe and secure.

Do I need to create an account to buy something?

You do not need to create an account in order to make a purchase. However, account holders do benefit from advantages like viewing their order status and the opportunity to refer to past orders, so it is worth sparing a couple of minutes to register with us.

When will I be charged for my order?

Your choice of payment method will be charged once your order has been dispatched from our warehouse. This is usually up to 5 days after your order is placed.

I’m having problems installing my product, can you help?

Yes, please visit the product support section of the website for help troubleshooting the issue.

How can I change my name, email address or address?

To change any of your details, simply log into ‘my account’ found at the top right-hand side of our Canon Store homepage, click on the personal details section and update the information as needed.

I've forgotten my password, how can I re-set it?

To re-set your password, go to ‘Sign in’ at the top of our Canon store homepage, enter your email address where requested and click on the ‘I’ve forgotten my password’ link. We will email further instructions on how to re-set your password.

Please remember to check your junk folder, in case it ends up in there.

What are the terms of your product guarantee/warranty?

All Canon hardware products (see individual product descriptions for confirmation), purchased via the official Canon store are covered by a 2 year manufacturer’s guarantee (Canon European Warranty System: EWS)*, in addition to your legal guarantee.

*Exceptions apply, for more information please see point 9 of our Terms of Sale.

What are your terms & conditions?

Read our full Terms of Sale and cookie policy.