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Canon
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Welcome to the Canon Store

Welcome to the Canon Store

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Product Guarantee

2-year manufacturer’s guarantee* for maximum peace of mind

We are confident you will be happy with your Canon product but in the unlikely event that you do experience problems, we offer you the reassurance of our 2-year manufacturer’s guarantee.*

Read more about our Terms of Sale.

Guarantee details

For Canon products purchased directly from our Online Store, we offer a minimum of 2 year's cover against manufacturing defects that may cause breakdown.

Providing you've used your product correctly and have not damaged it yourself, if it stops working, we will try and fix it. And if it can't be repaired, we will replace it with the same model (or, in the event that the model is no longer available, an alternative).If we do replace your item, the new product will be covered by the remainder of the original guarantee.

As a consumer, you have legal rights in relation to any Product that is faulty or not fit for purpose. These statutory legal rights are not affected by our manufacturer’s guarantee described here.

What isn’t covered?

Damage caused by accidents or misuse are not covered by our free guarantee. These are usually covered by contents insurance. But, as long as you use your item as recommended, we will repair or replace it.

What products are covered?

All Canon hardware products (see individual product descriptions for confirmation), purchased via the official Canon store are covered by a 2-year manufacturer’s guarantee.*

*Exceptions

Consumables (ink and toner), merchandise and 3rd party products are not covered by our 2-year manufacturer’s guarantee or EWS. The following Canon EOS cameras and Canon EF and RF lenses are covered by a 1-year EWS guarantee only:
- Canon EF 200-400mm f/4L IS USM 1.4x Extender Lens
- Canon EF 300mm f/2.8L IS II USM Lens
- Canon EF 400mm f/2.8L IS III USM Lens
- Canon EF 400mm f/4 DO IS II USM Lens
- Canon EF 500mm f/4L IS II USM Lens
- Canon EF 600mm f/4L IS III USM Lens
- Canon EF 800mm f/5.6L IS USM Lens
- Canon EF 200mm f/2L IS USM Lens
- Canon EOS 5D Mark IV
- Canon EOS 5D Mark IV with Canon Log
- Canon EOS R
- Canon EOS Ra
- Canon EOS-1D X Mark II
- Canon EOS-1D X Mark III
- Canon RF 15-35mm F2.8L IS USM Lens
- Canon RF 24-70mm F2.8L IS USM Lens
- Canon RF 70-200mm F2.8L IS USM Lens
- Canon RF 85mm F1.2L USM DS Lens
- Canon RF 85mm F1.2L USM Lens
- Canon RF 28-70mm F2L USM Lens
- Canon RF 24-105mm F4-7.1 IS STM Lens

Smaller accessories are also not covered (see product descriptions for confirmation).

Our guarantee does not limit your statutory rights. See Terms of Sale for full details.

How to claim

Please keep all the paperwork your Canon product comes with, including the receipt, somewhere safe, and in the event of a problem simply follow the instructions or Contact us