Pre-Order FAQs

What is pre-order?

Pre-order allows you to purchase a product before it’s available. By pre-ordering the product you purchase it and ensure that you’re amongst the first to receive the product after its sales start date has passed. The sales start date shown under the order button indicates the approximate date on which you should be receiving your pre-ordered product.

Why pre-order a product?

Pre-ordering gives you a no hassle, no fuss solution to purchasing a product. It ensures that you’re amongst the first to receive your much-anticipated product. But that’s not all, pre-ordering means you don’t need to queue up at your nearest store on launch date, or wait even longer because your desired product is out of stock. By pre-ordering you’ll have your product conveniently shipped to you as soon as it’s available, thereby guaranteeing that you’ll receive it on launch date or shortly after.

When will I receive my order?

Your order will normally be shipped just before the sales start date/launch date, which means you’ll receive your product on or very shortly after the actual sales start date.

If your order is received, we’ll ship it to you as soon as we receive stock.

Can I combine my pre-ordered purchase with other items?

Of course, but if you want to receive your non-pre-ordered products as soon as possible, we strongly recommend ordering them separately. Ordering your non-pre-ordered products with your pre-ordered products may delay shipment of your entire order. Don’t forget, we offer free delivery on all orders above AED 150.

When will I be charged for my order?

You will be charged for your order within 7 days of us receiving it to ensure a smooth and hassle-free process. In case of any questions feel free to contact us at store@canon-me.com

Can I amend my order?

Unfortunately, orders cannot be amended after they’ve been checked out. This means we’re unable to change your billing and shipping address after your order has been placed. If you absolutely have to change your order you’ll be required to cancel your existing order and place a new one. This will, however, mean that you might lose your place in the queue and could end up receiving the product you pre-ordered later than initially estimated.

Can I cancel my order?

We understand that there’s always a chance you might change your mind after ordering. In the event that this happens, you may cancel your order before it has been shipped. After your order has been shipped it will no longer be possible to cancel it. That said, you can always return the unwanted items within 14 days from delivery. Just contact us at store@canon-me.com

Can I return my order?

We want you to be thrilled by your Canon purchases. However, if you change your mind and feel that the product you have purchased is not right for you, or for any other reason would like to return your product, you’re more than welcome to do so. Please note that unwanted items have to be returned within 14 days from when they are received. To return your product, please view our returns policy or contact us at store@canon-me.com

What if my card has expired when you’re due to ship the pre-ordered product?

Unfortunately, we’re unable to change payment and shipping details after an order has been placed. This is to protect you from fraud. Your order will be cancelled if your card has expired by the time we try to settle the funds. If your card expires before we’ve notified you that your order has been shipped, please contact us at store@canon-me.com to cancel your original order and place a new one.

Are all products available for pre-order?

No, only selected products are available for pre-order. You’ll see an icon showing what items are available for pre-order on any given product page. After a product has passed its sales start date, pre-order is no longer available for that product.

How can I be sure you’ve received my pre-order?

Once you’ve finalised your order you’ll receive an email confirming that it has been received. The confirmation email will state what products you’ve ordered and the estimated shipping date. If you’ve placed an order but haven’t received a confirmation email within 24 hours, make sure to contact us at store@canon-me.com